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My laptop webcam doesn't work in Teams or Zoom, either in app or - Microsoft Community - What Causes Zoom Camera Not Working
I've read through all of the guides on the automated messages, but I need more assistance. I've taken all of the steps to enable my camera for zoom meetings, but nothing seems to work. What else can I do? Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:. Make sure that other programs or applications that use the webcam are completely closed or not in use.
The webcam might be associated with another software program or not responding. Often, simply restarting the computer can correct the problem. Restart the computer, and then open your webcam software as soon as Windows finishes loading. If your webcam is working, a preview of your webcam is displayed. You can also choose a different webcam, if available.
Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. Use the following steps to change the driver for your webcam:. If a Let's identify your product to get started page displays, click Laptop or Desktop. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. If a Matching products web page opens, select your model number from the list.
The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change, select your version, and then click Change.
If a webcam driver update is available from HP, download the file to your computer and install the software according to the instructions on the webpage. After updating, restart the computer, and then try using your software again. If the problem persists, continue using these steps to install a generic Windows USB video driver. If a webcam driver is not available from HP or you cannot access the Internet, continue using these steps to install a generic Windows USB Video driver.
If there is no imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document. If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam or Microsoft USB Video Device driver.
Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps. Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.
Make a note of the existing name of the webcam driver Example: HP Webcam , as it might change after the update. Hope this helps! Keep me posted for further assistance. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. New member. Message 1 of 2. HP Recommended. Operating System: Microsoft Windows 10 bit. Hello, I've read through all of the guides on the automated messages, but I need more assistance.
Maia T. Tags 2. HP Support Agent. Message 2 of 2. Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue: Step 2: Close conflicting applications Make sure that other programs or applications that use the webcam are completely closed or not in use. Step 3: Restart the computer to correct webcam problems The webcam might be associated with another software program or not responding. If restarting the computer does not correct this problem, continue troubleshooting.
Step 4: Uninstall and reinstall webcam software Uninstall the webcam software. Go to the webcam software website to install the latest version of the software. Step 5: Test your webcam Zoom Testing your webcam if you are not in a meeting Log in to the Zoom client. Click your profile picture, and then select Settings. Click the Video tab. Click Video Settings. Step 6: Update or change the webcam driver Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver.
NOTE: If you cannot find the operating system you want in the list, HP does not have drivers for that operating system. From the list of available software and driver categories, find the webcam driver. In Windows, search for and open Device Manager. Double-click Imaging Devices to expand the list of webcam drivers. On the Webcam Properties window, select Update Driver Select to Browse the computer for the desired driver. Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware. Click Next to install the webcam driver. Was this reply helpful? Yes No. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". By using this site, you accept the Terms of Use and Rules of Participation.
How Can I Fix Zoom Videos Not Working Problem on Windows - Question Info
Why does my camera not work on zoom on my laptop -
I my camera doesn't work when I use Zoom, it is on there is no red line through the vedio icon and I can see the light from the camera at the top of my laptop why is this?
Was this reply helpful? Yes No. Sorry this didn't help. It doesnt work by just changing the settings on my laptop nor the ones on my chrome browser.
Tried that loads of times to no avail. I've updated both my windows 10 as well as that of zoom. Does it have anything to do with my laptop which has an i3 processor or could it be the zoom app or website itself? It's due to my overprotective antivirus which blocked the webcam request from Chrome. Once I disabled it, I was able to use it for zoom.
When it's not in use, I enable the protection setting as before. Hope this helps! Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. It works when I use skpe. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :.
Cancel Submit. Sidney S Independent Advisor. Hello I am Sidney, an independent advisor, and also a customer just like you. I will try to help you resolving your issue. In order for you to have Zoom with your camera working, did you go on the parameters of your computer and enabled your camera to access Zoom? I wish you a nice day Sidney. Thanks for your feedback. How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site. Siam G. In reply to Sidney S's post on March 25, Hi, It doesnt work by just changing the settings on my laptop nor the ones on my chrome browser. In reply to BillStrickland's post on May 5, Video works when I test it in zoom settings. I have repeatedly tried this, and it still doesn't work. I allowed desktop Apps to access Zoom. This site in other languages x.
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